WO visit time is limited (90 min.). Overtime is calculated with a 30 (thirty) minute increments.
Membership can be used only by its owner (One visit per person).
Visitor is responsible for his/her health, physical fitness, swimming skills and abilities
Visitors can enter the centre latest 90 minutes before the Wellness Oasis closing hours. The Wellness Oasis saunas & pools centre shall be vacated 30 minutes prior the closure, and the showers and changing room area shall be vacated 10 minutes prior closure.
1. General Rules
1.1. It shall be a duty of all visitors to carefully read and follow the Internal Rules of Procedure (hereinafter referred to as the Rules) before visiting Wellness Oasis, gym or sports classes.
1.2. The Rules are located and can be found at the Wellness Oasis Reception, announcement board, pool area, locker rooms, gym, as well as website www.hoteljurmala.com. The Rules are available in 3 (three) languages – Latvian, English, and Russian.
1.3. LLC “Hotel Jurmala SPA” shall bear no responsibility for a failure of a visitor to follow the Rules, instructions given by the employees of Wellness Oasis, warning or other signs, or for harming his or her own health, endangering his own health or life or that of other visitors, inflicting financial or moral losses unto a third party.
1.4. A visitor shall be responsible for his or her own health condition, physical abilities, swimming abilities and skills before and during the visit to Wellness Oasis.
1.5. In case a visitor’s health condition deteriorates during a visit to Wellness Oasis, the said visitor must immediately seek the attention of an employee.
1.6. The employees of Wellness Oasis shall have rights to remove a visitor from the premises if the visitor fails to follow the Rules, instructions by employees or warning or other signs. In such an event, the entrance fee shall not be reimbursed to the said visitor.
1.7. Due to safety precautions, Wellness Oasis employees or security staff shall be entitled to ask visitors to show the contents of their bag.
1.8.Group leaders or persons in charge of a corporate event, if requested, can be instructed by the administrator about rules to be followed by Wellness Oasis visitors. In accordance with the Rules, group leaders or persons in charge of a corporate event shall be responsible for the members of their groups.
1.9.During and after the visit at Wellness Oasis, a visitor can leave the territory of the center only after the key bracelet is returned and all extra services and orders are paid for. If the visitor wishes to return to the territory of Wellness Oasis, he or she must purchase a new entrance ticket.
The Rules are in force since 12th August 2018.
2. Arrival and departure procedure:
2.1. When purchasing a membership or single-entrance ticket, a visitor shall confirm that he or she agrees with the Wellness Oasis Rules and undertakes to follow the Rules throughout the visit at the center.
2.2. Upon the arrival, a visitor shall prepay the services in line with the valid price list; thereafter, a key bracelet will be given to the visitor.
2.3. An adult shall bear full responsibility for the health condition and behavior of a child during the visit. The adult must be at least 18 (eighteen) years old.
2.4. A visitor shall be allowed to use Wellness Oasis services if he or she has received an electronic bracelet of a specific color.
2.5. The visitors of WO sauna and pool complex will receive and register an electronic bracelet at the entrance with predefined duration of stay: 1.5 hours or 90 (ninty) minutes. After the visit to Wellness Oasis, a visitor must register once again at the exit to find out the time spent at the center and pay for the purchased items at Wellness Oasis and Aqua Bar (if any) and return the key to Wellness Oasis Reception.
2.6. The visitors of the gym and sports classes will receive and register an electronic bracelet at the entrance with predefined duration of stay: 75 minutes (60 minutes class + 15 minutes). After the visit to the gym and sports classes, a visitor must register once again at the exit to find out the time spent at the center and pay for the purchased items at Wellness Oasis and return the key to Wellness Oasis Reception.
2.7. In case the time limit defined under Clauses 2.5. and 2.6. of the Rules is exceeded, a visitor shall be required to pay extra fee as per the price list of LLC “Hotel Jurmala SPA” where the fee for each extra hour is predefined for each type of visit. The time spent shall be calculated with a 30 (thirty)-minute step.
2.8. If the visitor has lost the electronic bracelet, he or she shall pay a fee for replacement of the bracelet in the amount of EUR 50 (fifty euro and 0 cents).
3. Procedure of visit of Wellness Oasis
3.1. Wellness Oasis pools, gym and sports classes can only be attended with valid electronic bracelets which are to be customized, individually programmed for the specific type of visit and then handed to the visitor. All services are to be provided according to the price list of LLC “Hotel Jurmala SPA”.
3.2. A visitor can use the terminal at the pool area to learn information about the locker number, time used and money spent on purchasing items at Wellness Oasis and Aqua Bar.
3.3. The electronic bracelet cannot be handed over to third parties.
3.4. Outwear and shoes (in bags) must be placed in the locker. LLC “Hotel Jurmala SPA” shall bear no responsibility for personal belongings left in the locker room.
3.5. Visitors must use clean replacement shoes while being at the locker room. No outside shoes are allowed in the pool area and gym.
3.6. Use of lockers and strongboxes:
3.6.1. The locker can be opened and closed with an electronic bracelet. After locking the locker, a visitor must check whether the locker is indeed secured.
3.6.2. After the visit, a visitor must leave the locker open.
3.6.3. All visitors may opt to use a strongbox.
3.7. Since LLC “Hotel Jurmala SPA” does not store belongings of the visitors, but simply ensure for the visitors a place where to store belongings (strongboxes) and/or lockers, the administration of LLC “Hotel Jurmala SPA” bears no responsibility for the belongings of visitors left at the storage unit (strongbox) and/or lockers.
3.8. Before entering Wellness Oasis pool and sauna area, it is mandatory to take a shower.
3.9. Visitors must remember that floors in the showers and locker rooms can be wet and slippery.
3.10. Hair drying equipment (hair dryers) cannot be used with wet hands; hair dryers must also be used retaining the required distance between one’s hair and drying equipment.
3.11. Throughout the visit at Wellness Oasis and gym, one must follow hygiene requirements, instructions by the employees, and the Rules.
3.12. Stay at Wellness Oasis shall be permitted while wearing pool slippers, swimwear and swimsuits. It is not allowed to use swimwear (beach shorts) with metal elements which might damage the equipment at Wellness Oasis.
3.13. Visitors shall be allowed to use the equipment of the pool in line with the designated use purpose.
3.14. An adult accompanying a child shall be responsible for and make a decision whether the child in question needs to wear waterproof diapers. Children under the age of 3 (three) may visit Wellness Oasis only in waterproof diapers.
3.15. If a visitor suffers any health issues or has any questions, he or she needs to seek the attention of an employee.
3.16. A visitor must strictly follow the defined duration of stay, place and membership period.
3.17. The administration shall be allowed not to let visitors in Wellness Oasis in case the maximum capacity of visitors is already reached.
3.18. A visitor must assess and bear responsibility for his or her own health condition, selecting the appropriate type of sauna, duration of stay in a sauna, jacuzzi and hydro massage pool. In case the visitor takes any medicines (antibiotics, antidepressants, diuretic medicines etc.), sauna can be visited only upon consultations with a doctor.
3.19. After every sauna session, a visitor must always take a shower.
3.20. In saunas with wooden finish, towels must be always used.
3.21. Before visiting Wellness Oasis, one must always assess the ability of his or her body and avoid staying in saunas for more than 10 minutes, if:
3.21.1 you have faced excessive physical workload for a long period of time,
3.21.2. you have suffered from sleeping disorders,
3.21.3. you have consumed alcohol or other intoxicating substances in the last day,
3.21.4. you have health issues (especially with heart, cardiovascular system),
3.21.5. this is your first visit to such saunas.
3.22. If you experience any discomfort in the sauna, leave immediately.
3.23. While being in saunas, visitors must refrain from doing anything that might endanger their own life, health or safety or that of other people.
3.24. Visitors of the steam sauna with mini pool are not allowed to dive or swim in the pool. The pool is only for soaking your feet.
3.25. Avoid touching sauna heating devices or placing any items or clothes thereon.
4. The following shall be prohibited at Wellness Oasis:
4.1. To visit Wellness Oasis, gym and sports area without an electronic bracelet.
4.2. To bring to Wellness Oasis any foods or beverages.
4.3. To bring any glass containers in Wellness Oasis. One shall be required to pay a contractual penalty in the amount of EUR 100.00 for bringing any glass containers in Wellness Oasis, followed by a removal from Wellness Oasis, without reimbursement of the paid entrance fee.
4.4. To carry in any alcoholic beverages or other intoxicating substances.
4.5. To use any services while being under the influence of alcoholic, narcotic or other intoxicating substances. The employee shall be entitled to do an alcohol test and to remove the intoxicated visitor (allowed threshold: 0.5 per-mille) from the premises of Wellness Oasis, without reimbursing for the services.
4.6. To consume alcoholic beverages if the person is under the age of 18.
4.7. To spit on the floor or in water.
4.8. To use bathroom outside specially designated areas.
4.9. To yell, whistle, or run in the premises of Wellness Oasis and call for help without any real need in order to avoid misleading employees of Wellness Oasis.
4.10. To visit Wellness Oasis with animals.
4.11. To visit the center without swimwear or swimsuit.
4.12. To visit Wellness Oasis with acute symptoms of illness (elevated body temperature, fever), conjunctivitis, skin or other infectious diseases, open wounds or dressings, possibly endangering the safety of other visitors.
4.13. To leave children under the age of 12 (twelve) without adult supervision.
4.14. To jump in the pool or any other body of water.
4.15. To jump and/or dive in the pool without assessing your own physical condition or ability to swim.
4.16. To ignore warning signs at the pools (depth and temperature).
4.17. For pregnant women, to use counter current or cascade.
4.18. To use bath brooms, body cosmetics (e.g. honey, coffee, clay) in any sauna or other premises of Wellness Oasis.
4.19. To pour water or other liquids to sauna heating elements or to place towels or any other items on electronic devices, including sauna rocks.
4.20. To visit Wellness Oasis, gym or locker room wearing outside shoes.
4.21. To take photos, film videos or make audio recordings in Wellness Oasis, locker rooms or gym without a written approval from the administration of LLC “Hotel Jurmala SPA”.
4.22. To use Wellness Oasis and gym without a towel.
4.23. To distribute, advertise and sell food supplements, dietetic food and sports food products at the premises.
4.24. All visitors shall bear responsibility for losses caused to LLC “Hotel Jurmala SPA” or third parties as a result of their actions,
4.25. In case of failure to follow these restrictions, an employee shall be entitled to deny visitors further access to the services provided by Wellness Oasis. In case of a repeated failure to follow the requirements, the administration of LLC “Hotel Jurmala SPA” shall be allowed to cancel the membership or entrance card, without reimbursing for the membership or entrance card.
4.26. It shall be prohibited to enter staff room (Staff Only) at Wellness Oasis and hotel.
5. Visiting WO and gym with children:
5.1. Children over the age of one year are welcomed to WO.
5.2. Visitors under the age of 3 years must wear waterproof diapers, but visitors under the age of 7 years must always wear swimming gear (life jacket, armbands, floatation devices).
5.3. Children under the age of 2 years can only visit Wellness Oasis accompanied by adults who must supervise the children at all times. The accompanying person must be at least 18 years old and fully responsible for the behavior of the children under his or her supervision, ensuring that they follow the Rules.
6.1. Please carefully read gym equipment instructions before visiting the gym.
6.2. Children under the age of 16 years are not allowed in the gym without parents. Children under the age of 12 years are not allowed to use gym equipment.
6.3. One must follow proper order at the gym and use gym equipment with due care.
6.4. The administration shall bear no responsibility if a visitor suffers a trauma as a result of improper use of the gym equipment.
6.5. In case of any questions, turn to the administrator.
7. Wellness Oasis business hours:
7.1. Wellness Oasis is open to visitors as follows:
7.2. On business days from Mondays to Thursdays from 8:00a.m. to 9:30 PM
7.3. On Fridays, Saturdays, Sundays and public holidays from 8:00 AM to 11:00 PM
7.4. The visitor entrance shall be suspended 90 minutes before the closing time of Wellness Oasis. The recreational area of Wellness Oasis must be left 30 (thirty) minutes before the end of business hours, but showers and locker rooms – 10 (ten) minutes before the end of business hours.
7.5. The business hours may be changed for exceptional cases, e.g. certain events or maintenance.
8. RESPONSIBILITY OF VISITORS AND WATER RELAXATION CENTER:
8.1. In case of failure to follow the above rules, a visitor shall be removed from Wellness Oasis, without reimbursing the entrance fee.
8.2. Since Wellness Oasis does not store the belongings of its visitors but instead simply allows to use locker rooms and strongboxes, Wellness Oasis shall bear no responsibility for clothes, documents, mobile phones, jewelry and other items left or lost in the territory, locker room or lockers of Wellness Oasis.
8.3. All items found (e.g. clothes, shoes, jewelry) shall be stored not longer than two weeks. All personal hygiene products left behind will not be stored at all.
8.4. Wellness Oasis shall bear no responsibility for damages caused as a result of an accident or for a trauma or similar event caused by negligence of a visitor or failure to follow the Rules.
8.5. In case of suffered health and/or financial damages, a visitor of Wellness Oasis shall immediately turn to the administrator of Wellness Oasis to record place, time and circumstances of the event. In case of failure to follow the Rules, no objections of a visitor of Wellness Oasis shall be examined or satisfied.
8.6. The visitor shall compensate any losses inflicted upon the property of Wellness Oasis or any third parties.
8.7. The contractual penalty for gross offence of an employee of Wellness Oasis (LLC “Hotel Jurmala SPA”) or failure to comply with reprimands or instructions given by an employee of LLC “Hotel Jurmala SPA” shall be EUR 100.00.
8.8. The validity period of customer cards or gift cards of Wellness Oasis (LLC “Hotel Jurmala SPA”) can be extended only for cards with valid expiry period, paying an additional fee in the amount of 20% of the remaining value of the Wellness Oasis customer card:
1. Wellness Oasis customer cards and gift cards (with 3-month validity period) – 1-month extension.
2. Wellness Oasis gift cards (with validity period up to 1 year) – 3-month extension.
8.9. Guests staying at the hotel shall have in their package a single visit to Wellness Oasis (sauna and pool complex) and gym for each day in the room up to 6:00p.m. or up to 12:00p.m. on the day of check-out.
8.10. For the guests of the hotel, all additional visits shall be 50% discounted.
9. Wellness Oasis membership rules
9.1. Wellness Oasis customer card (membership) is active from the moment of purchase according to the type and duration of the membership purchased (inscribed on the membership card).
9.2. Information about membership types, prices and visiting times available at the administration of Wellness Oasis as well as website https://www.hoteljurmala.com/en/services/spa-and-wellness-oasis/saunas-and-pools-centre-wellness-oasis
9.3. The hotel administration shall have rights to make unilateral changes to the business hours, class schedule and price list of Wellness Oasis. Please follow the latest information online: www.hoteljurmala.com/wellness.
9.4. The membership card must be presented at each and every visit to Wellness Oasis. In case of failure to comply with this rule, the administration of Wellness Oasis shall have rights to refuse to provide services to the customer.
9.6. The memberships cannot be extended and money for unused visits shall not be reimbursed. The membership cannot be exchanged for cash or other services.
9.7. Once the selected type of membership expires, the membership is suspended regardless of the actual use of the membership. Regardless of the reasons why the membership was not used (e.g. vacation, illness), only customer cards and gift cards of Wellness Oasis with VALID expiry period can be extended.
Extending Hotel Jurmala SPA Wellness Oasis customer cards for additional fee in the amount of 20% of the remaining value of Wellness Oasis customer card:
1) Wellness Oasis customer cards (with 3-month validity period) – 1-month extension.
2) Wellness Oasis customer cards (with validity period up to 1 year) – 3-month extension.
9.8. The membership can only be used by the person in whose name the membership was purchased. It is forbidden to transfer the membership to another person. The membership can only be used by the owner thereof. (Single entry for one person.) In case of failure to follow this rule, the administration of Wellness Oasis shall have rights to retain the membership card and act according to its own discretion or terminate the membership requesting a single-entry fee.
9.9. In case of exceeding the duration of stay, the visitor must pay an extra fee according to the price list of LLC “Hotel Jurmala SPA” where the service fees for each extra hour are defined.
9.10. The time spent shall be calculated with a 30 (thirty)-minute step.
9.11. In some exceptional cases, the administration of Wellness Oasis shall have rights to retain the membership card and act according to its own discretion or terminate the membership requesting a single-entry fee.
9.12. The membership owners shall have 1 towel included in the package.