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Announcement about the COVID-19 pandemic

RESPONSIBLE DUE TO THE SITUATION 


The Hotel Jūrmala Spa's top priority is the health and safety of guests, partners and staff. Therefore, due to the COVID19 pandemic in Latvia and the whole world and it’s resulting crisis, the hotel management has decided to close the hotel from 22.03.2020 to 29.04.2020. 
Hotel Jūrmala Spa will contact guests, who have made reservations for their stay from 22.03.2020 to 29.04.2020. Guests, who have made their reservations through a third party, need to contact them directly. 


CANCELLATION OF RESERVATIONS


Due to the fact that the hotel is forced to cancel all bookings within the period mentioned above, we invite you to be understanding and accept the offer to postpone your stay to another date, when the hotel will be open again:
•    For guests who have already paid for their reservation, we offer to postpone the stay until 30.12.2020
Please note that the reservation can be postponed upon room availability and price differences;
•    Guests, who have made their reservations through an Internet reservation system or travel agency are kindly asked to contact the particular service provider directly for information on terms and conditions;
•    Bookings made after 29.04.2020 have a standard cancellation policy.


PROLONGATION OF GIFT CARD EXPIRY DATE


•    Gift Cards expiring in the of period 22.03.2020 to 29.04.2020 are automatically extended until 30.12.2020. at no extra charge;
•    Gift Cards with overnight, which are valid in the period of 22.03.2020 to 29.04.2020, are automatically prolonged with no extra charge until 30.12.2020, except the summer period of 13.06. - 29.08.2020;
•    NoriuNoriuNoriu / Gribuatpusties.lv coupons expiring 22.03.2020 to 29.04.2020 are automatically prolonged with no extra charged to 30.12.2020, except summer period of 13.06 - 29.08.2020;
•    Gift cards and coupons, which are valid during the hotel's closing period and their expiry date is after 29.04.2020., are extended in proportion to the period the hotel is closed (for overnight gift cards, coupons except 13.06.-29.08.2020.).


PROLONGATION OF MEMBERSHIPS 

 

•     All Hotel Jūrmala Spa memberships valid until 29.04.2020., will be automatically prolonged until 30.12.2020 at no extra charge;
•   Memberships, which are valid during the hotel's closing period and their expiry date is after 29.04.2020., are extended in proportion to the period the hotel is closed.

We wish you all health and look forward to seeing you at Hotel Jurmala Spa soon!

Hotel Jūrmala Spa team
booking@hoteljurmala.com
+371 29194278
 

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